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*** PLEASE READ THESE GENERAL TERMS OF THE CONTRACT CAREFULLY BEFORE ORDERING THE SERVICE ***

By clicking the “complete order” button on the last step of an online order or by accepting SEMOSonline’s offer by email, you confirm that you are familiar with the terms of these General Terms and Conditions, including the Data Processing Agreement and the Privacy Policy, and any other provisions on which are referred to in these General Terms and Conditions and YOU ACCEPT ALL THESE PROVISIONS , meaning that you are legally bound by them. You further confirm your acceptance by paying for and using any of SEMOSonline’s services.

If you have any questions or need any clarification regarding the provisions of these General Terms of the Agreement, the Data Processing Agreement, the Privacy Policy and other provisions to which the General Terms of the Contract refer, MAKE US CONTACT US for support @ semos-online .eu BEFORE CONCLUSION!

These General Terms and Conditions apply to all relationships arising between SEMOS jdoo, with its registered office at Slavka Kovačića 8-C, Sesvete, OIB: 34193795394 (hereinafter: SEMOSonline) and users of services provided by SEMOSonline (hereinafter: Customer) with respect to Hosting Services, Registration Services, Transfer and Renewal of Domain Registration and SSL Certificate Leasing and Renewal Services, as defined in Clause 1.2, 1.3. and 1.4. below (hereinafter collectively: Services).

An integral part of these General Terms and Conditions of the Contract are the Data Processing Agreement, which is available at https: // www.semos-online.eu/legal-notations/contract-pro-processing and the Privacy Policy, available at https://www.semos-informatika.eu/legal-notations/privacy policy .

Hosting services within the meaning of these General Terms and Conditions include predefined packages of Shared hosting services, Reseller hosting services, VPS hosting services and Dedicated server hosting services and their add-ons, the specifications and prices of which are available on the SEMOSonline Web site (hereinafter: www .semos-online.eu), and Shared hosting service packages, Reseller hosting services, VPS hosting services, and Dedicated server hosting services specifically agreed between SEMOSonline and individual users (hereinafter: Custom Hosting Packages) (hereinafter: Common Text: Hosting Services).

The registration service and the domain registration renewal service for the purposes of these General Terms and Conditions shall include the service of obtaining from the competent registry the right to use a specific domain from the SEMOSonline offer for a fixed period of time, which is a minimum of one year, on behalf of the User or a person designated by the User. A domain transfer service within the meaning of these General Terms and Conditions includes a domain registrar change service, which maintains domain related information and the domain registrar or the person to whom the domain name refers.

The SSL Certificate Lease and Extension Service for the purposes of these General Terms and Conditions includes the SSL Certificate Provider’s entitlement to use a particular SSL Certificate from a SEMOSonline offering for a specified period of time of at least one year, on behalf of the User or a person designated by the User, except that it does not include the SSL certificate installation service.

If the User is a legal entity, the person who enters into the Service Agreement (hereinafter: the Agreement) guarantees that he is authorized to enter into the Agreement on behalf and for the account of the User, and in the event that it is not so, is responsible for all obligations under this Agreement. personally. If the Beneficiary is a natural person, the Beneficiary warrants that he or she has the legal capacity necessary to enter into the Agreement, ie that he or she has attained the age of 18 years. The User acknowledges and agrees to submit, at the request of SEMOSonline, the appropriate documents proving his authority to conclude the Agreement.

For the purpose of concluding and executing the Agreement, in accordance with Article 6 (1) (b) of the General Data Protection Regulation (hereinafter: GDPR), SEMOSonline is entitled to request from the User the following information: first and last name, residence address, correspondence address , email address, OIB, landline and mobile phone number for natural persons, and name, registered address, correspondence address, email address, OIB, landline and mobile phone number, and contact name for legal entities and other types Users, for example, artisans and the like (hereinafter: User Data). By entering User Data into an electronic purchase order available at www.semos-online.eu or by sending User Data to any email address owned by SEMOSonline, Customer agrees to use User Data for the purpose of entering into and fulfilling the Agreement and warrants that User information accurate, complete and up-to-date.

The User acknowledges and agrees to submit to the competent registry or accredited registrar for the purpose required for the execution of the Agreement for the provision of services of registration, renewal or transfer of the domain in accordance with Article 6 (1) (b) of the GDPR User data which may then be made publicly available pursuant to Article 6 (1) (b) – (f) of the GDPR, depending on the rules of the relevant registry or accredited registrar for the selected domain. By entering into the Agreement, the User agrees to use the User Data for the purpose of concluding and fulfilling the Agreement and guarantees that the User Data is accurate, complete and up-to-date.

The User acknowledges and agrees to provide SEMOSonline to the publisher of the selected SSL Certificate for this purpose for the purpose of executing the SSL Certificate Lease or Renewal Agreement, in accordance with Article 6 (1) (b) of the GDPR. Customer agrees to use User Data for the purpose of entering into and fulfilling the Agreement, and warrants that User Data is accurate, complete and up-to-date. The Customer acknowledges and agrees that it is solely responsible for the User data to be accurate, complete and up-to-date throughout the duration of the Agreement and that SEMOSonline is in no event responsible if the Service is deactivated due to outdated User Data.

The Customer acknowledges and agrees that the email address entered or specified by the Customer at the initial order of the Service must be an email address that is independent of any Service and that this address serves as the contact address for any questions arising during the Contract (hereinafter referred to as the Administrative Address).

SEMOSonline undertakes to protect the User Data in accordance with the regulations on protection of personal data in force in the Republic of Croatia. The Customer acknowledges and agrees that the Privacy Policy, which is an integral part of these General Terms and Conditions, explains in detail when, how and why SEMOSonline collects personal information from persons who view www.semos-online.eu, request an offer, complete an order form, or they contact SEMOSonline any other way.

SEMOSonline never stores sensitive and confidential information such as debit or credit card numbers for payment, nor is such information available to SEMOSonline staff at any time. Only authorized transaction number is available to SEMOSonline employees and they are authorized to charge the transaction in full or in part or cancel the transaction. </p>

SEMOSonline and the User are deemed to have entered into the Agreement when the User completes the electronic purchase order available at www.semos-online.eu in full, clicks on the electronic button for accepting the offer, that is, the order confirmation, located at the last step of the electronic purchase order and at the Administrative address receive a confirmation of the successful completion of the order (hereinafter: Confirmation). SEMOSonline and the User are also deemed to have entered into the Agreement when the Customer accepts by email an offer from SEMOSonline to provide the Services sent by SEMOSonline to the User at his Administrative Address or when the User pays the amount of the said offer to SEMOSonline in accordance with the payment instructions contained in bid (hereinafter referred to as the Offer).

SEMOSonline accepts the following payment methods: payments to SEMOSonline’s transaction account, payments via PayPal, and credit and debit card payments via T-com Payway (American Express, MasterCard, VISA, Maestro). Credit card payment and authorization is done through the T-Com PayWay system. T-Com PayWay applies state-of-the-art data protection standards – Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm. The ISO 8583 protocol ensures that the data exchange between the T-Com system and the authorization centers of the card companies is done in a private network, which is protected from unauthorized access by a double layer of “firewall”. T-Com completely prevents access to information for which the participants in the purchase process are not authorized, so that the card number for payment is not accessed by T-Com or SEMOSonline, but only by the card company and the cardholder.

The User agrees to pay SEMOSonline a fee within 30 days from the conclusion of the Agreement for the Services for which the Agreement has been concluded (hereinafter: Contracted Services) in accordance with the payment instructions contained in the Certificate, ie the Offer referred to in Article 2.3. of these General Terms and Conditions. Payment by the Beneficiary within 30 days of the conclusion of the Contract is an essential component of the Contract within the meaning of Article 361 of the Obligations Act and the Contract shall be terminated by law if the Beneficiary fails to pay the fee for the Contracted Services within the specified period.

These General Terms and Conditions of the Agreement, including the Data Processing Agreement and the Privacy Policy, and the price list and specification of the Services, which are valid on the date of conclusion or extension of the Agreement, and which are available at www.semos- online.eu, and the completed and confirmed electronic order form and the Certificate referred to in Article 2.3. if the Contract is concluded through an electronic purchase order, that is, the Bid and the acceptance of the Bid referred to in Article 2.3. if the Agreement is concluded by email.

SEMOSonline is obliged to send to the User’s Administrative Address the data necessary for the use of the Contracted Services (hereinafter: Access data) within 24 hours from the moment when it is listed on the SEMOSonline account in the Confirmation, ie the Offer referred to in Article 2.3. of these General Terms of the Agreement, the payment of the fee for the Contracted Services shall terminate, unless otherwise agreed with the User or if, due to special circumstances related to the Contracted Services, more than 24 hours are required for delivery, for example in the case of domain transfer and the like (hereinafter: Activation of Services ).

The User agrees to comply with the authorization and security procedures regarding the use of the Services and to keep all Access Information confidential and in the reach of only those members of his staff who necessarily need to know such information, and undertakes to familiarize such personnel with the confidential nature of the Access Information. The User acknowledges and agrees that he is fully and solely responsible for any use of the Services using the Access Information. At any time, the user may change the passwords assigned by SEMOSonline to others at his discretion, however, the User undertakes to use secure passwords in accordance with the latest IT standards, in order to minimize the possibility of compromise. The User agrees to notify SEMOSonline without delay if it considers that its Access Information is compromised. The User acknowledges and agrees that SEMOSonline is in no way responsible for the consequences of the use of Access Data by an unauthorized person.

SEMOSonline has the right at any time to change any user name or password assigned to the User, with the obligation to notify the User. The User acknowledges and agrees that SEMOSonline acts upon requests to change any username or password assigned to the User solely if the request is made in this respect from the Administrative Address.

Unless otherwise agreed, cPanel is available to the shared hosting services provider on the Linux platform, while WebsitePanel (hereinafter referred to as the “Hosting Management Interface”) is available to the user of the shared hosting services based on the Windows platform. Using the Hosting Management Interface, the User can, among other things, monitor the consumption of disk space for hosting web pages and emails, data traffic, the number of domains that can be hosted on the hosting package, the number of email accounts and other resources provided to him. available under Contracted Services. The information in the Hosting Management Interface is updated immediately upon the change. The User agrees to regularly check the Hosted Management Services Interface and to notify SEMOSonline immediately in case of any problems with the use of the Hosted Management Services Interface. Unless otherwise agreed, the hosting service management interface is not available to the VPS Hosting Services User and the Dedicated Server Hosting Services User.

In addition to the Hosting Services Management Interface referred to in Article 3.1, the User is also provided with an online interface through which the User may at any time review and update User Data and view information about the Services contracted, including the expiration date of certain Services, offers, accounts and the like ( hereinafter referred to as “User Interface”). The data in the UI is updated once a day. The User undertakes to regularly check the User Interface and to notify SEMOSonline immediately in case of any problems with the use of the User Interface.

If you agree to use one of the Hosting Services, the Agreement may be concluded on a monthly, quarterly, semi-annual, annual, biennial or three-year basis. If you agree to use the domain registration or renewal services, the Agreement may be concluded on an annual or multi-annual basis. If an SSL certificate is leased, the contract may be concluded on an annual, two-year or three-year basis, depending on the SSL certificate selected. The period of the Contract begins from the date of activation of the service referred to in Article 2.7.

Although a notice will be sent automatically to the User’s Administrative Address on the forthcoming expiration of each Agreement, SEMOSonline cannot, due to the nature of the e-mail and the Internet, guarantee that this message will be received in the User’s Administrative Mailbox. For this reason, the Customer undertakes to take care of the expiration of individual Services Agreements and is solely responsible for the consequences of non-compliance with this obligation.

At least 30 (thirty) days prior to the expiration of the Agreement, the User may, through the User Interface, take over the offer of SEMOSonline for the extension of the Agreement for the period referred to in Article 4.1. of these General Terms and Conditions (hereinafter: Extension Offer). Regardless, SEMOSonline reserves the right to contact the Customer by email, mobile or landline, SMS and other means and offer to renew the Agreement, ie to send an Extension Offer. In any case, in order to extend the Contract in a timely manner, it is necessary for the Customer to pay a fee for the Services before the expiration of the Contract and in accordance with the payment instructions contained in the Renewal Offer.

If SEMOSonline does not receive payment of the Service Fee within the period specified in the Extension Offer referred to in Article 4.3, the User shall be deemed not to wish to extend the Agreement and the Agreement shall automatically expire upon its expiration. Immediately upon termination of the Agreement, SEMOSonline shall have the right to deactivate the Hosting Services without further warning to the User, while the domain registration will automatically expire at the competent registry. SEMOSonline agrees to keep the data uploaded by the User to the server within the Hosting Services for 30 days from the expiration of the Agreement. After this deadline, SEMOSonline has the right to permanently delete all data uploaded by the User to the server within the Hosting Services. The User acknowledges and agrees that upon termination of the Agreement, SEMOSonline shall have the right to charge the User access to the data uploaded by the User to the server within the Hosting Services, that is, making backups and submitting such data to the User.

During the term of the contract, SEMOSonline agrees to provide the Customer with free customer support regarding problems with the operation of e-mail and web pages caused by server side errors to which the contracted Hosting services relate. Free customer support is about configuring and detecting problems with webmail, web hosting management interfaces, FTP, domains, DNS, and web site access. The Reseller hosting service provider acknowledges and agrees that it is solely responsible for providing customer support to its users, who are in relation to SEMOSonline’s third parties. However, the Reseller hosting service user is entitled to contact SEMOSonline on this matter by submitting a customer support request from their Administrative Address. On weekdays from 8am to 4pm Croatian time, customer support is available free of charge via telephone, chat and e-mail to resolve issues from the previous paragraph of this article, while free customer support is available beyond the hours and on non-working days. by email. SEMOSonline will use its best endeavors to respond to all inquiries as soon as possible, and to all inquiries, it is obliged to respond initially within 24 hours of receiving the request. Although SEMOSonline will endeavor to remedy any difficulties as soon as possible, the User acknowledges and agrees that the speed of the User’s queries depends on the completeness of the information provided by the User when sending the query and on the content of the problem itself.

Customer acknowledges and agrees that free customer support does not include, but is not limited to: detecting and / or troubleshooting problems in the operation of Customer Web sites, emails and other services included in the contracted Hosting Services that are not caused by a server-side error in addition to the contracted Hosting Services, for example, problems caused by the editing of the Website by the User or the error of the User and the like (hereinafter: Problems with the User’s Website); configuration, detection and / or troubleshooting of third-party applications, programs and software (for example, Outlook, SmartFTP, content management sites such as WordPress, Joomla, etc., smartphone applications, etc.) (hereinafter referred to as : Problems with Third Party Apps); and the like. Due to the many different network configurations and applications that users use, SEMOSonline is able to troubleshoot and provide only the information needed to connect to the SEMOSonline servers related to the contracted Hosting Services. In the event that the Customer requests support from SEMOSonline regarding Problems with the User’s Websites or Problems with Third Party Applications, SEMOSonline employees will be happy to try to satisfy such request of the User, provided that such customer support does not require detailed research or longer engagement of employees SEMOSonline, and provided that SEMOSonline can satisfy such request at a given time given the number of customer support requests received and not yet resolved. However, Customer acknowledges and agrees that the provision of customer support related to User Website Problems or Third Party Application Problems is solely an expression of goodwill by SEMOSonline, that such customer support is not an obligation of SEMOSonline and that SEMOSonline cannot guarantee that it will be able to provide such customer support at any given time. If SEMOSonline believes that the requested customer support related to User Website Problems and / or Third Party Application Problems requires detailed research or longer engagement by SEMOSonline staff, SEMOSonline shall be entitled to charge such customer support fees, providing such customer support in advance. customer support send a quote to the customer for such a service.

The User acknowledges and agrees that SEMOSonline acts upon requests for changes of access data, changes of User data and the like, as well as requests for forwarding of bids, forwarding of issued invoices, etc., only if such requests are made from the Administrative address. In order for SEMOSonline to be able to effectively fulfill its obligation under Article 5.1. of these General Terms of Service, Customer agrees to provide as complete information as possible about their user account with SEMOSonline and any difficulties, including Customer Domain, Error URL, Eventual Error Messages or Error Screen Screenshots (customer screenshots) ), and the like. When addressing customer support staff, the User undertakes to comply with the rules of decent conduct and undertakes to refrain from using curses, insults, and similar forms of unacceptable expression. The Customer acknowledges and agrees that SEMOSonline has the right not to act upon a customer support request in the event that the User violates this provision, and also has the right to terminate the contract with the User to the detriment of the latter.

SEMOSonline is committed 24 hours a day, 7 days a week, 365 days a year to monitor the operation of Internet links, routers and servers and other equipment in the datacenter, and to use its best efforts to remedy any failures as soon as possible, for example in the event of a single failure or more internet links immediately contact your service provider for a repair and the like.

The goal of SEMOSonline is to make the content uploaded by the User to the server within the contracted Hosting Services available for browsing online 100% of the time a year. To measure the availability of the SEMOSonline service, it has contracted with an independent Pingdom service (www.pingdom.com), and only the Pingdom measurement results, which SEMOSonline undertakes to provide to the User upon written and reasoned request, are relevant for the availability of contracted hosting services. The User acknowledges and agrees that the time of unavailability of the service that occurred in the cases referred to in Article 9.4 shall not be taken into account when the service is unavailable. of these General Terms and Conditions.

With the exception of the cases specified in point 6.4. of these General Terms of the Agreement, if the availability of the User’s web pages after less than one full year of use of the contracted Hosting Service is less than 100% of the time, SEMOSonline agrees to the User who sent a written and reasoned complaint to SEMOSonline in this regard to the e-mail support @ semos- online.eu, add to the account the amount of: a) 0% annual fee for contracted Hosting services in case of availability of services from 99,50% to 100,00% of the time in that year, b) 10% annual fee for contracted Hosting services in case of availability of service from 97,00% to 99,49% of time in that year, c) 25% of annual fee for contracted Hosting services in case of availability of service from 96,00% to 96,99% of time in that year, d) 50% annual fee for contracted Hosting services in case of availability of the service from 95,00% to 95,99% of the time in that year, e) 100% annual fee for contracted Hosting services in case of availability of service of 94,99% or less time in that year. The amount added to the account under this article of the General Terms and Conditions can be used by the User to pay for the services of SEMOSonline.

The user is not entitled to increase the amount in the account if the service was unavailable due to or in connection with:

  • Circumstances beyond the reasonable control of SEMOSonline, such as actions by any governmental authority, war, uprising, sabotage, armed conflict, embargo, fire, flood, strike or other disruption of service, interruption or delay of transportation services, unavailability of telecommunications services or services provided by third parties, brute force attacks, viruses or hacking, malfunctioning of third party software (for example, cPanel, WebsitePanel, WHMCS, e-commerce software, chat, statistics, free scripts, etc.), inability to supply raw materials, supplies or electricity for the operation of equipment, the supply of equipment required to provide the contracted Hosting Services, and the like.
  • the inability to access the SEMOSonline network, unless such inability is caused by SEMOSonline,
  • announced and outstanding work on the maintenance and upgrade of hardware and software components,
  • DNS issues beyond the direct control of SEMOSonline,
  • problems with user access to FTP, POP, IMAP, or SMPT services,
  • omissions or actions of the User, or omissions or actions of other persons hired or authorized by the User, for example, by creating scripts or custom coding (for example, CGI, Perl, HTML, ASP, etc.), intentionally or negligently, using contracted Hosting services contrary to these General Terms and Conditions, etc.
  • delivering and transmitting emails,
  • by propagating DNSs (name servers). problems elsewhere on the Internet that prevent the User from accessing his account, such as browser caching or DNS caching that prevents the website from appearing to the User, while other visitors can view it, etc.

SEMOSonline shall not be liable to the User for any loss, damage, costs, expenses or claims for compensation arising from information, content and / or instructions provided by the User that are incomplete, inaccurate, imprecise, illegible, in the wrong order or given in the wrong form. or arising out of their delayed giving or failure to provide, or any other error by the User.

SEMOSonline shall not be liable for any failure to fulfill its obligations under the Agreement and / or any kind of damages incurred by the User as a result of the cases referred to in Article 6.4. of these General Terms and Conditions. The time to fulfill any obligation under this Agreement will be extended by the duration of the delay caused by such an event.

SEMOSonline’s liability for any type of damage suffered by the Customer in connection with this Agreement shall in no case exceed twice the annual fee for the Services contracted.

The User agrees to indemnify and defend SEMOSonline in the event that any third party files against SEMOSonline and / or SEMOSonline any claim, lawsuit, complaint, enforcement action, criminal complaint, application to the domain registrars and / or registers and the like. as well as in connection with any proceedings instituted against SEMOSonline before state authorities, domain registrars and / or registers, courts, arbitration and the like in connection with the obligations and guarantees of the User under this Agreement. The prior obligation includes, but is not limited to, the obligation of the User to indemnify SEMOSonline and its affiliates, directors, employees, intermediaries and users of SEMOSonline and any other sums they have had to pay to third parties in respect of non-compliance with the obligations and warranties under SEMOSonline User Agreement.

The User acknowledges and agrees that each Hosting Service from the SEMOSonline offering includes a set of predefined services, ie resources available to the User, including, among other things, disk space on the server for hosting web pages and emails , the number of domains that can be hosted, monthly data traffic, the number of email accounts, and the like. The user can at any time, for an additional fee, contract the upgrade of the Hosting service with add-ons in accordance with the current SEMOSonline price list.

Unless otherwise agreed, Hosting Services have a limit on the amount of resources that are covered by each Hosting Service so that the Customer cannot exceed the Hosting Service Agreement. cannot utilize more resources than those covered by the contracted Hosting Service. The User acknowledges and agrees that the exploitation of certain resources covered by the contracted Hosting service may lead to the inaccessibility or malfunctioning of the websites, applications and the like located within the contracted Hosting service, the return of emails to the sender and the like. Although prior notice will be given to the use of certain resources available to the User as part of the contracted Hosting Service at the User’s Administrative Address, SEMOSonline cannot, due to the nature of the e-mail and the Internet, guarantee that this message will be received in the User’s Administrative Mailbox. For this reason, the User undertakes to use the Hosting Management Interface itself to take care of the utilization of the resources available to it within the contracted Hosting service, ie by connecting to a VPS or Dedicated server in case there is no contractual use of a VPS hosting service or Dedicated server service. Interfaces to manage the hosting services, and promptly request from SEMOSonline to upgrade the current Hosting service or to contract the appropriate Hosting service from the SEMOSonline offer to avoid any problems. The User acknowledges and agrees that he is solely responsible for the consequences of not complying with this obligation.

The Customer may at any time during the Agreement request to switch to a Hosting Service of greater or lesser scope than the one currently used. Changing the Hosting Service is free of charge and there are no additional costs. However, when you change your Hosting Service, there is a change in the cost of the Hosting Service. Therefore, when you change your Hosting Service, you are charged the difference between the unused portion of the fee for the earlier Hosting Service and the cost of the new Hosting Service, if the unused portion of the fee for the earlier Hosting Service is less than the cost of the new Hosting Service. If the unused portion of the fee for the earlier Hosting service is greater than the cost of the new Hosting service, the difference is restored to the SEMOSonline user account and the User can use these funds to pay for other SEMOSonline services, such as domain registration and the like.

The User agrees to post to the server made available to him as part of the contracted Hosting Services, that is, if he requests from SEMOSonline to upload to the server, to submit to SEMOSonline only content and data, such as websites and the like, which are contained in the server fully prepared for server setup, meaning that no further intervention by SEMOSonline is required on the server-mounted content and data. The User acknowledges and agrees that SEMOSonline has no obligation to review and confirm that the contents and data uploaded to the server are appropriate, correct, legal or usable for any other purpose. SEMOSonline, however, reserves the right to view content and data uploaded to the server in its sole discretion.

In the event that the User requests the migration of content and data from the User’s hosting account from another hosting provider to a hosting account within the agreed Hosting Services (hereinafter referred to as “Migration”), SEMOSonline employees will gladly try to satisfy such request of the User. However, the User acknowledges and agrees that Migration is solely an expression of goodwill by SEMOSonline and that SEMOSonline cannot guarantee that it will be able to perform the Migration at any given time. Each hosting provider has a different way of operating and configuring services, and some hosting platforms store data in an incompatible format or format for which they have an exclusive right of use, which in some cases can only be performed with great difficulty or not at all. SEMOSonline staff will use their best knowledge, but in some cases will not be able to assist the User with the migration. If it is possible to perform the Migration, the Migration service is free of charge within 30 days of the activation of the contracted Hosting services and provided that the hosting account with another hosting provider has cPanel or WebsitePanel. If another hosting provider uses another hosting service management interface or does not use a hosting service management interface, SEMOSonline reserves the right to charge a Migration Fee, by submitting a migration service offer to the User in advance. If the User requests a migration after the expiration of 30 days from the activation of the contracted Hosting Services, SEMOSonline shall be entitled to charge a Migration Fee, in advance, by sending an offer to the User for such a service.

The User acknowledges and agrees that the use of Hosting Services requires a certain level of IT and other knowledge related to, among other things, the use of Internet languages, protocols and software and the like. The level of knowledge required depends on the intended use of Hosting services by the User. For example, publishing websites so that they are visible to visitors over the internet, among other things, requires knowledge of HTML, proper location and linking of files, use of FTP, graphics, sound, text, imagemapping and the like, while CGI scripts, among others. require knowledge of UNIX environment, TAR and GUNZIP commands, Perl, CShell scripts, permissions and the like. By entering into the Agreement, the User confirms that he / she has the necessary knowledge for the intended use of the Hosting Services. Customer acknowledges and agrees that SEMOSonline is under no obligation to teach Customer the necessary knowledge, nor does Customer Support that is part of the Hosting Services include making such knowledge available to Customer by SEMOSonline at no charge. If the Customer does not possess such knowledge, he may request SEMOSonline to offer such services for an additional fee, which SEMOSonline is under no obligation to provide to the User.

The User acknowledges and agrees that the Hosting Services cannot be used for storage of data and content (so-called storage) and that all content and data related to which the User uses the Hosting Services must be accessible to visitors via the Internet, ie. must be available for download through web sites.

The User acknowledges and agrees that he is obliged to regularly backup the contents and data placed on the server as part of the contracted Hosting Services and to store the backup files at a remote location. Although SEMOSonline periodically backs up content and data uploaded to the server in the case of shared hosting and reseller hosting services, the User acknowledges and agrees that these backups are made solely for the purpose of maintaining the shared hosting server and for the user shared hosting and reseller they may make the hosting service available solely as an expression of goodwill, whereby SEMOSonline cannot guarantee the User of shared hosting and reseller hosting service the correctness of the backup of content and data. The User also acknowledges and agrees that SEMOSonline is in no way responsible for the loss or damage to the contents and data placed on the server, including, for example, in the event of a server hard disk failure and the like. The user can back up the content and data uploaded to the server through the Hosted Management Services Interface if it is agreed to use such an interface, and can also order a paid backup backup service from SEMOSonline.

The User acknowledges and agrees that SEMOSonline has the right to temporarily disable the User to use the contracted Hosting Services, if it determines that the contents and data placed on the server within the agreed Hosting Services represent a security threat to other users, servers and / or network of SEMOSonline- and / or the threat to the stability of the server and / or network of SEMOSonline. The User undertakes to ensure that the scripts / programs installed and all other content and data uploaded to the User’s hosting account are secure and that their permissions are properly set, regardless of the method of installation. The user agrees to set permissions on directories as restrictively as possible.

The user acknowledges that open source content management systems, such as WordPress, Joomla, Drupal and the like, and websites powered by such systems are more vulnerable and susceptible to hacking to a much greater extent than content management systems and tailor made websites, because the hacker community has direct access and is familiar with open source. This makes it easier for hackers to find leaks in open source systems, which can result in, for example, changing the layout of a website, crashing a website, stealing data, hacking into a hosting account, and sending spam emails and the like. If the User uses an open source content management system in his hosting account with SEMOSonline, the User undertakes to regularly update the website to be powered by the latest version of the selected open source content management system, to regularly update all plugins to the latest versions. and remove unused ports, and also implement additional protections to minimize the vulnerability of the open source system. In addition, a User who has installed an open source content management system on a SEMOSonline server as part of the Hosted Services agreed to periodically review his hosting account to determine if there were any unauthorized access to the content and data uploaded to his hosting account and notify SEMOSonline immediately in case of suspected unauthorized access to the hosting account. The User acknowledges and agrees that non-updated open source content management systems where no additional security is implemented may pose a security threat to other users, servers and / or network of SEMOSonline and SEMOSonline has the right to temporarily disable the use of the contracted Hosting Services of all until the User removes security vulnerabilities on content and data uploaded to the server as part of the contracted Hosting Services. If the User repeatedly violates his obligations related to this Article of the General Terms of the contract, SEMOSonline has the right to permanently disable the contracted Hosting Services and terminate the contract with the User. The User acknowledges and agrees that SEMOSonline is in no way responsible for hacking websites powered by an open source content management system or generally for hacking websites or applications caused by a failure in the Content Management System itself or by a failure in the the website or application itself.

The User agrees not to place on the server within the agreed Hosting Services content and information that is illegal, threatening, abusive, harmful, malicious, vulgar, pornographic, profane, defamatory, defamatory, promoting and / or encouraging gambling, and / or infringes any intellectual property right, such as copyright and related rights, trademark, patent, trade secret, know-how and the like, any right of personality and / or right to the protection of personal data, and / or constitute and / or encourage the commission of any criminal offense, or containing viruses, worms, Trojan horses and / or other harmful code, and / or generally ineligible (hereinafter: Illegal Content and Data). Examples of Illegal Content and Data are: Topsites, IRC Released Items, Public Proxy Scripts / Anonymizers (unless they serve solely for private purposes), pirated software / warez (linking to pirated software is also not allowed, which includes but is not limited to setting links to file sharing sites like RapidShare and the like), Public Image Hosting scripts (unless they are used solely for private purposes), AutoSurf / PTC / PTS / PPC sites, IP Scanners, Bruteforce programs / scripts / applications, Mail Bombers / Spam scripts, Banner-Ad services (commercial advertising banner rotation), File Dump / Mirror scripts, commercial audio streaming, investment websites (FOREX, E-Gold Exchange, Second Life / Linden Exchange, Ponzi, MLM / Pyramid and the like), web drug sites, online casinos or gambling sites, MUDs / RPGs / PBBGs, websites that promote and / or promote hacking, websites that promote and / or encourage illegal activities, forums and / or websites that distribute warez / pirated / illegal content or that contain links to such content, fraudulent websites, Bulk Email scripts, pornographic and erotic movies and photos sites, and the like. The User acknowledges and agrees that he is solely responsible for the content and data placed on the server as part of the contracted Hosting Services, regardless of whether he has uploaded them himself or posted them by SEMOSonline at the user’s request or by someone else, and that SEMOSonline has the right to temporarily disable the User from using the contracted Hosting Services within which the Illegal Content and Data are placed. If the User repeatedly violates his obligations related to this Article of the General Terms of the contract, SEMOSonline has the right to permanently disable the contracted Hosting Services and terminate the contract with the User without obligation to refund any paid fees for the Services.

In addition to the obligation under Article 8.11. of these General Terms and Conditions, the User agrees and warrants that they will not avoid authentication or security procedures for the contracted Hosting Services and that the contracted Hosting Services will not be used, either intentionally or through the User’s negligence, for the following: receiving, accessing, setting up, transmitting, sell or link to any Non-Prohibited Content and Data; to commit and / or promote unlawful acts, such as phishing, hacking, spoofing, brute force attacks and the like; for violation of any regulations in force in the Republic of Croatia; to interfere with the use of Hosting Services by other SEMOSonline users; to impersonate and / or impersonate any person; to tamper with other computer systems and / or interfere with the operation of other servers, networks and / or websites; for actions which may result in reduced functionality of the SEMOSonline server, network and / or services to the detriment of SEMOSonline, other SEMOSonline users, or any third party, such as spamming files, participating in file sharing, taking any action that may result in excessive data traffic and the like; and / or accessing the contents, data and / or equipment of any other legal or natural person or other recognized organization or institution without the prior permission of those persons, organizations or institutions ( hereinafter referred to as “Illegal Activities”). The User acknowledges and agrees that he is solely responsible for the use of the contracted Hosting Services and that SEMOSonline has the right to temporarily suspend the User to use the contracted Hosting Services in case SEMOSonline detects any Illegal Activity. If the User repeatedly violates his obligations related to this Article of the General Terms of the contract, SEMOSonline has the right to permanently disable the contracted Hosting Services and terminate the contract with the User without obligation to refund any paid fees for the Services.

SEMOSonline has the right to report, in connection with the contracted Hosting Services, any activity that it considers to be in violation of any law or regulation to the competent institutions or third parties. If requested by SEMOSonline from a state or other authority and / or if necessary to protect SEMOSonline’s systems and users and / or if necessary to ensure the integrity and functionality of SEMOSonline’s business and system, SEMOSonline has the right to access all content and data and submit to the state and / or other authorities all content and information it deems necessary or appropriate, including but not limited to User Data, IP Addresses, Traffic Information, Website Content, Email Messages and the like .

SEMOSonline may, at its sole discretion, authorize certain Users to use certain Hosting Services free of charge for a specified period of time, for example, free trial of Hosting Services, sponsored Hosting Services, and the like (hereinafter: Free Hosting Services). The provisions of these General Terms and Conditions apply, mutatis mutandis, to Users who are authorized to use the Free Hosting Services.

When using all SEMOSonline’s electronic mail services, the User agrees to comply with the regulations in force in the Republic of Croatia, and in particular in accordance with the current Electronic Communications Act, the Electronic Commerce Act and the Criminal Code. If SEMOSonline determines that the User violates positive regulations in force in the Republic of Croatia, for example by sending malicious, fraudulent and / or threatening emails, the User acknowledges and agrees that SEMOSonline has the right to temporarily disable the User to use the contracted Hosting Services. If the User repeatedly violates his obligations related to this Article of the General Terms of the contract, SEMOSonline has the right to permanently disable the contracted Hosting Services and terminate the contract with the User without obligation to refund any paid fees for the Services.

The user agrees not to send unsolicited emails (so-called spam or junk mail). Among other things, the User agrees not to send e-mails to the mailing list, for example, which he has purchased, received, found and / or made by randomly generating an e-mail address and the like. The User acknowledges and agrees that the owner of the e-mail address must explicitly request the User to receive e-mails in order to send e-mails to such e-mail in accordance with the Law on Electronic Communications. If the User uses the online form to collect e-mail addresses for sending e-mail messages, the User undertakes to use the so-called double attachments. In the case of a double-take procedure, the owner of the e-mail address enters and submits his e-mail address to the User in the form on the User’s Website, indicating that he wishes to receive the User’s messages. The User then agrees to send an e-mail message to the registered e-mail address, which will include a link that the e-mail address owner must click to confirm that he / she is indeed consenting to the e-mail from the User. In the event that the owner of the e-mail address clicks on the link in the message, the owner of the address thereby confirms the consent for the receipt of e-mails by the User, and the User agrees to make sure that the date and time of the consent is entered in the database. click on the link to confirm your consent. The User is obliged to keep this information in case the owner of the e-mail address subsequently reports it for sending unsolicited e-mail. If SEMOSonline determines that the User is sending spam, the User acknowledges and agrees that SEMOSonline will endeavor to alert the User of such actions and give the User the opportunity to remove them immediately upon warning, but SEMOSonline has the right to immediately disable the User to use the contracted Hosting Services . If the User repeatedly violates the obligations related to his obligations under this Article of the General Terms of the contract, SEMOSonline has the right to permanently disable the contracted Hosting Services and terminate the contract with the User without obligation to refund any paid fees for the Services.

SEMOSonline has the right, in its sole discretion, to reject incoming e-mails sent to an e-mail address that has been suspended or canceled, and in the event that it does so, is under no obligation to notify the sender or the User that the e-mail message has been rejected.

The User acknowledges that all emails sent via the SEMOSonline network are automatically checked for spam and virus detection, and SEMOSonline reserves the right to use any software programs it wishes to perform such a check.

The User acknowledges and agrees that SEMOSonline is not responsible for the security of the contents of e-mails sent or received by the User.

SEMOSonline agrees to use reasonable efforts to allow e-mail messages to be routed accurately and quickly, but the User acknowledges and agrees that SEMOSonline is in no way responsible for not receiving, delivering or misdirecting e-mails or for any malfunctions on the e-mail system.

SEMOSonline undertakes to respect the privacy of sent, received and / or forwarded e-mail or e-mail messages otherwise handled by such messages as confidential information. As an exception to the preceding paragraph of this Article of the General Conditions of the Contract, the User acknowledges and agrees that SEMOSonline has the right to monitor, modify or disclose the contents of such electronic mail if required by law or the competent authority or if required by SEMOSonline would protect the rights and / or position of SEMOSonline.

The User acknowledges and agrees that SEMOSonline provides registration, renewal and domain transfer services as an intermediary to competent registries such as CARNet, VeriSign, EURID and others. In doing so, SEMOSonline is under an obligation to comply with the rules of the competent registers and registrars, so when using domains that are registered, extended or transferred through SEMOSonline, it is obliged to fully comply with the said rules, and the said rules apply fully to the User. Prior to submitting an application for registration, renewal or transfer of a domain to SEMOSonline, the User is obliged to obtain and review the rules of the competent registry for the domain he wishes to register, and by entering into an Agreement with SEMOSonline, he confirms that he is familiar with these rules and is fully bound by these rules. The rules of the registers and accredited registrars with which SEMOSonline is a business partner can be downloaded from their web site:

JOKER https://joker.com/index.joker?mode=page&page=agreement

EURid https://eurid.eu/en/register-a-eu-domain/rules-for-eu-domains

CARNet http://www.carnet.hr/dokumenti?dm_document_id=623&dm_dnl=1

EUnet https://www.eunethosting.com/domeni-uslovi-registracije

Globalhost https://www.global.ba/preuzimanje.php http://nic.ba/lat/menu/view/11

ZABEC.net https://www.zabec.net/splosni-pogoji

In view of the above, the User acknowledges and agrees that SEMOSonline is not responsible for cases where the domain cannot be registered, the domain registration cannot be renewed, the domain cannot be transferred, the data for each domain cannot be changed, the right to use the domain for any reason shall be deprived of the User of other similar cases beyond the control of SEMOSonline because they are decided by the competent registers, accredited registrars or other bodies designated by them or entitled by law, such as arbitral tribunals and similarly.

A user who wishes to register, renew or transfer a specific domain through SEMOSonline agrees to provide SEMOSonline with accurate information required by the rules of the relevant registry or accredited registrar for the domain in question. The User acknowledges and agrees that SEMOSonline is under no obligation to verify the accuracy of the information required to register the domain, including the accuracy of the domain name that the User wishes to register, and will forward to the competent registry the User’s request for registration of the domain name specified by the User to SEMOSonline. . The User acknowledges and agrees that once his request has been forwarded to the competent registry, the domain name cannot be changed or the User can be granted a refund of the registered domain fee. The user can request the registration of the new domain of the desired name, but in this case he or she must pay the domain registration fee again, since the domain registers generally do not approve refunds. The user is therefore obliged to check that he or she has correctly entered the domain name he / she wants to register before confirming the order and making the payment. The User acknowledges and agrees that SEMOSonline’s service related to registration, renewal or domain transfer is limited to forwarding the User’s request for registration, renewal of registration and transfer of domain to the competent registry, and providing administrative support in the implementation of registration, renewal of registration that is, domain transfer. The User acknowledges and agrees that SEMOSonline has the right to refuse any User’s request for registration, renewal or transfer of any domain and cease to act on such request if SEMOSonline considers that such request may expose it to legal or other actions, including arbitration or regulatory procedures conducted by any ICANN registry or organization.

The User acknowledges and agrees that SEMOSonline’s domain registration and renewal services provide upon receipt of payment of the registration fee or renewal of the domain in question. The user agrees to pay the domain renewal fee sufficient time before the expiration of the domain in question, or at least 2 business days before the expiration date, in order to avoid possible complications, since the possibility and price of domain renewal after expiration differ depending on the competent registry. The User acknowledges and agrees to provide SEMOSonline’s domain registration services on a first-come, first-served basis, which means that if a correct and complete request to SEMOSonline is sent to multiple Users by SEMOSonline, SEMOSonline will endeavor to obtain a domain registration for that User from which SEMOSonline first received payment of the domain name registration fee. As the registers generally conduct domain registrations on a first come, first served basis, the User acknowledges and agrees that SEMOSonline is not responsible for any other provider’s domain registration for another person obtains the registration of the domain for which the User has submitted a request to SEMOSonline before doing so to SEMOSonline. Although SEMOSonline does not currently charge a domain transfer service fee, as it must be renewed when transferring a domain, the User acknowledges and agrees that it must pay a domain renewal fee in the case of transfer.

The User acknowledges and agrees that SEMOSonline does not guarantee or represent that a specific request for registration, renewal or transfer of the domain will be successfully implemented. Should a domain registration, renewal or transfer of a domain according to the User’s request be refused for any reason, SEMOSonline agrees to refund to the User all payments received in connection with that User’s request, provided that the competent registrar or domain registrar approves the refund of the received payment if SEMOSonline has already made a payment to the registry or registrar, with SEMOSonline not obliged to reimburse the costs incurred by SEMOSonline in connection with the User’s request and payment, which includes, but is not limited to card business, bank charges, registry costs and the like. The User acknowledges and agrees that SEMOSonline shall in no event be liable to the User for any damage that occurs to the User due to inability to register, renew the registration, transfer the domain or forfeiting the right to use the domain.

The User acknowledges and agrees that SEMOSonline provides SSL certificate leasing and renewal services as an intermediary to SSL certificate issuers by leasing or renewing the SSL certificate chosen by the User on behalf of the User or a person designated by the User with the issuer of the selected SSL certificate. Customer acknowledges and agrees that SEMOSonline’s lease or renewal of SSL certificate service is limited to forwarding the User’s lease or renewal of SSL certificate to the issuer of the selected SSL certificate, and providing administrative support for the lease or renewal of the selected SSL certificate .

The Customer acknowledges and agrees that SEMOSonline’s SSL certificate lease and renewal services are provided upon receipt of payment of the lease fee or renewal of the selected SSL certificate. The User agrees to pay the SSL certificate renewal fee sufficient time before the expiration of the SSL certificate, or at least 2 business days before the expiration date, to avoid possible complications.

The user who wishes to lease or renew an SSL certificate through SEMOSonline agrees to provide SEMOSonline with the exact information required by the publisher of the selected SSL certificate. The User acknowledges and agrees that SEMOSonline is under no obligation to verify the accuracy of the information required to lease or extend the SSL certificate, and will forward to the issuer of the selected SSL certificate the User’s request to lease or renew the SSL certificate with the User Data in its possession. The User acknowledges and agrees that the issuer of the selected SSL certificate may contact the User directly for additional checks to be carried out for each type of SSL certificate. The User agrees to provide him with any additional information requested by the issuer of the selected SSL certificate, otherwise the User acknowledges and agrees that the issuer of the selected SSL certificate may deny the lease or renewal of the SSL certificate chosen by the User.

The User acknowledges and agrees that SEMOSonline does not guarantee or represent that a specific request for leasing or renewal of the selected SSL certificate will be successfully implemented. If the lease or renewal of an SSL certificate according to the User’s request is refused for any reason, SEMOSonline agrees to refund to the User all payments received in connection with that User’s request, provided that the issuer of the selected SSL certificate approves the payment of the received payment if SEMOSonline has already paid the publisher of the selected SSL Certificate, with SEMOSonline not obligated to reimburse the costs incurred by SEMOSonline in connection with the User’s request and payment, including but not limited to card business, bank charges and the like. The User acknowledges and agrees that SEMOSonline shall in no case be liable to the User for any damage that occurs to the User due to the inability to lease or renew the SSL certificate.

The Lawyer User, pursuant to the Law on the Lawyer (hereinafter: the Lawyer), acknowledges and agrees that the Croatian Bar Association (hereinafter: the HOK) has the right to request from SEMOSonline the immediate removal of all or part of the content on the Web SEMOSonline is obliged to comply promptly with this request, regardless of its merits.

The lawyer acknowledges and agrees that in the event of a conflict between the HOK’s request and the lawyer’s request, the HOK’s request made to SEMOSonline shall have priority.

If the User falls under the definition of “consumer” in accordance with the Consumer Protection Act in force in the Republic of Croatia, the provisions of that law shall apply to him and the Contract shall be considered as a distance contract.

In accordance with Art. 10 of the Consumer Protection Act in force in the Republic of Croatia, Consumers who are consumers may submit a complaint about the quality of SEMOSonline’s services in writing:

    • to the address of the headquarters of SEMOS j.d.o.o., Slavko Kovacic detachment 8-C, 10361 Sesvete – Kraljevec, City of Zagreb
    • Email support@semos-informatika.eu
    • To fax number +385 1 8000 529
    • In the premises of SEMOS jdoo, Slavko Kovačić, 8-C detachment, 10361 Sesvete – Kraljevec, City of Zagreb, in which case SEMOSonline will confirm the receipt of the objection in writing without delay. , within 15 days of receipt of the complaint.

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In the event of any breach of any obligation arising from these General Terms of the Contract by the User, including the Data Processing Agreement and the Privacy Policy, SEMOSonline may terminate the Service Agreement with immediate effect, with no obligation to pay a fee for the contracted Hosting Services.

The Customer acknowledges and agrees that by concluding the Agreement with SEMOSonline, it authorizes SEMOSonline to transfer the Agreement to another person of its choice, without the need to seek additional consent or permission from the User.

In the event of a dispute between SEMOSonline and the User that SEMOSonline and the User have failed to resolve amicably, the dispute shall be settled by the competent court in Zagreb, except in cases where the User is also a consumer under the Consumer Protection Act, in which case jurisdiction is determined in accordance with positive or applicable regulations of the Republic of Croatia. All mutual relations between SEMOSonline and the User that are not governed by these General Terms and Conditions or by a special agreement with the User are subject to the positive or currently valid regulations of the Republic of Croatia.

In the event that any provision of these General Terms and Conditions is null and void, the other provisions will remain in full force and effect.

The User acknowledges and agrees that SEMOSonline has the right to amend and / or amend these General Terms and Conditions, including the Data Processing Agreement and the Privacy Policy, with the User being informed in a timely manner by announcing the news of the General contract terms at www.semos-online.eu .

The User acknowledges and agrees that all notices to the User regarding any matter relating to the General Terms and Conditions of the Contract, including the Data Processing Agreement and the Privacy Policy, are published on www.semos-online.eu.

These General Terms and Conditions, as well as any amendments thereto, enter into force on the day of their publication on www.semos-online.eu and apply to all Users who have entered into or renewed SEMOSonline Contracts on and after that date, as well as Users who, within 8 days of the announcement of amendments to the General Terms and Conditions, have not stated that they are terminating the contract with SEMOSonline.

The latest version of these General Terms and Conditions was published and entered into force on May 11, 2018

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